Meet the experienced and friendly staff who help make Nappanee Family Eyecare the leading provider of vision care products and services in Nappanee.
OUR TRIBUTE TO LAUREN WARREN
Lauren had an intense fight against a very aggressive cancer. She fought it with everything she had, but passed from us to a more glorious place on February 8, 2018. She was a star here at Nappanee Family Eyecare and we will miss her dearly. Dr. Minnich recruited her to join our staff after we had experienced her exceptional customer service and her pleasant personality. She quickly learned to do her job with excellence, demonstrated an outstanding work ethic, and always had a smile on her face for our patients. We loved her laugh! She truly was a wonderful person! Please join us in praying for her family as they grieve her loss.
MEET DORI, OPERATIONS MANAGER
Dori has worked in an optometric practice for over 25 years and she has been with Nappanee Family Eyecare since 2000. She has mastered all areas of our office and continues to serve our patients with excellence. She leads by example and has developed into an exceptional servant leader. She received her certification by the American Board of Opticians in 2007. Although much of her time is spent coordinating efforts between the other staff directors & training other staff, she can still fill in for any staff position for every day operations in a moment’s notice. She also handles many of our IT challenges. Dori has served as President and Treasurer of the Northern Indiana Spina Bifida Association. She has also participated in the Nappanee Leadership Academy. Her and her husband, Abbot, have been married for 24 years and they have two children, Brittney and Treyton. She enjoys running and she completed her Scuba certification in 2013 and is now PADI certified. She also enjoys spending time with friends, family, and her 2 dogs, Tug and Bella.
MEET DEB, OPTICAL TECHNICIAN
Deb has served in the optical industry over 25 years. She has been employed at Nappanee Family Eyecare for over 15 years. She is a seasoned veteran in all areas of the office and gives exceptional service to all our patients. When Nappanee Family Eyecare was established in 1999, Deb was the only staff person with Dr. Minnich. She has seen many technological advances in eyecare and has been a part of the xbusiness growth in every stage. After announcing her retirement, Dr. Minnich convinced her to only semi-retire because of her excellent service to our patients through the years. She and her husband Ed enjoy spending time with their six grandchildren and being at most of their sporting events. They also like to spend time outdoors hiking and kayaking.
MEET RENEE, OPTICAL RETAIL COORDINATOR
Renee has been working in the optical industry for 18 years and was a welcomed addition to our staff in 2012. She is experienced in several different areas within an optometry office but enjoys the role of our Optician & Coordinator of Optical & Retail. Her favorite part is helping people with their eyewear selection because she says “it is like being someone’s personal stylist for something they will wear every day.” Renee brings fun into the workplace while providing the highest level of knowledge & excellent service for our patients. She is also responsible for optical inventory management. Renee and her husband, Bryan, live in Elkhart and have two sons, Jack and Ben.
MEET ALLYSON, DIRECTOR OF CLINICAL CARE
Allyson has been in the optometric business for eight years and has been with Nappanee Family Eyecare since January 2013. She is our Director of Clinical Care as she has mastered all areas of Optometric Technician, Health Information Analyst, and Special Testing. Allyson is a very skilled exam technician and is well versed in our electronic health records, ultimately helping the doctors in providing the best care possible for each of our patients. Patients often remark to the doctors in regards to her outstanding proficiency during the exam process and she helps develop other staff in Clinical Care as well. She enjoys traveling across the country with friends and family as well as reading a variety of books.
MEET SAM, PATIENT CARE COORDINATOR
Sam has been working in the area of receptionist for over 20 years and is thrilled to be a part of the Nappanee Family Eyecare team. She does an excellent job of managing the office’s patient schedule & the many incoming calls to our office. She also coordinates patient insurance benefits. She has become a leader in this vital area of the office. She has been married to her husband, Rick, for 13 years. They have two married children with wonderful spouses. The latest addition to her family, Olivia, along with her older sister, Allison are her prized granddaughters and she enjoys them dearly! She is very family oriented and loves spending as much time with them as she can. She loves to vacation at Siesta Key Beach. In her spare time she enjoys curling up with a good book.
MEET BRIDGETT, SPECIAL TESTING & OPTOMETRIC TECHNICIAN
Bridgett has worked at Nappanee Family Eyecare since January 2015. She works within all areas of Clinical Care- working as an examining Optometric Technician, Health Information Analyst (Scribe) and is also proficient in Special Testing that we utilize to aid in the diagnosis of ocular diseases such as glaucoma, macular degeneration, blepharitis and dry eye syndrome. As an Optometric Technician, her main role is to gather patient information to better assist the doctor within the examination process. Outside of the office, she loves spending time with her family, traveling across the country and attending Notre Dame football games.
MEET KRYSTAL, OPTICAL TECHNICIAN & LAB DIRECTOR
Krystal has been working in the optical industry for over 20 years. For the past five years, she has been employed as the director of our in-house ophthalmic lab. Within the lab, she oversees the production of lens edging to ensure the proper fit for every frame. In 2016, we added Krystal as an additional Optical Technician to assist in our growing optical business . Krystal and her husband, Scott, reside in Goshen with their two children, Kalli and Kyle. She enjoys spending time with family, friends and their variety of animals. By the way, she makes the best cupcakes in the world!
MEET GAIL, PATIENT CARE SERVICES
Gail has been with Nappanee Family Eyecare since March of 2016. She works within our Patient Care Services and serves as Medical Billing Coordinator. She had previously worked at Beacon Medical Group as medical billing specialist for the past five years. She is grateful to be back living and working in her home town of Nappanee as well as being a part of the Nappanee Family Eyecare team. Gail has been married to her husband, Danny, for 39 years and have three wonderful children. In her free time, she loves spending time with her grandchildren, baking goodies and being… well, a grandma!
MEET CHAD, OPTICAL
& SPECIAL TESTING ASSISTANT
Chad joined Nappanee Family Eyecare in August of 2015. He is currently a junior at IUSB, majoring in Biology, with hope of pursuing a career in optometry. Within the office, Chad assists both opticians with dispenses and repairs as well as technicians with special testing. Chad enjoys outdoor activities such as camping, fishing as well as spending time with family and his dog Jeter.
MEET MACKENZIE, SPECIAL TESTING & OPTOMETRIC TECHNICIAN
MacKenzie recently joined Nappanee Family Eyecare in June 2017. She graduated from IUPUI in 2015 with a BA in Public Relation Journalism and a minor in Organizational Communications. MacKenzie’s main role is to gather patient information to better assist the doctor within the examination process. She and her husband, Cole, have been married since September 2016 and they live in Goshen with their husky, Leo. They enjoy to spend time out on their boat and be outdoors. MacKenzie is a family oriented individual and loves to spend her summers watching her Dad boat race!
MEET RHONDA, OPTICAL TECHNICAN
Rhonda has been working in the optical field since February 2006. Rhonda joined our office in 2017 and is busy with eyewear selections, dispenses and makes fitting adjustments with eyeglasses. She graduated from Goshen College with a BA in Social Work. She and her husband, Doug, live on a farm between Nappanee and Wakarusa. They have two children, Kristen and Derek. She enjoys gardening, reading and is actively involved in many ministries at the North Main Street Mennonite Church in Nappanee.
MEET ERICA, HEALTH INFORMATION ANALYST
Erica has served in the optical field since March 2012 and joined our office in 2017 along with Dr. Oglesbee. She helps the doctors with gathering, validating and analyzing patient data. She also assists in dispensing new glasses and making adjustments in patient’s eyewear. Erica and her husband, Jason, lives in Nappanee with their three daughters, Madison, Sydney and Kennedy. She attends Wakarusa Missionary Church and is involved in teaching Power Source. She enjoys spending time with her family and working out in her free time.
MEET MAFRA, RECEPTIONIST
Mafra has been in the optical industry since October 2014 and joined our office in 2017 along with Dr. Oglesbee. She helps at the front desk with greeting patients, checking them in for their appointments. She also assists with our patients checking out and any follow up scheduling. Mafra and her husband, Rene, have three adult daughters. They live on a hobby farm near Goshen and enjoy raising sheep and a variety of other animals. She enjoys sewing, knitting and gardening, plus is actively involved in music ministry at their home church, Yellowcreek Mennonite.
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