Meet the experienced and friendly staff who help make Nappanee Family Eyecare the leading provider of vision care products and services in Nappanee.
MEET DORI, OPERATIONS MANAGER
Dori has worked in an optometric practice for over 25 years and she has been with Nappanee Family Eyecare since 2000. She has mastered all areas of our office and continues to serve our patients with excellence. She leads by example and has developed into an exceptional servant leader. She received her certification from the American Board of Opticians in 2007. Although much of her time is spent coordinating efforts between the other staff directors & training other staff, she can still fill in for any staff position for everyday operations in a moment’s notice. She also handles many of our IT challenges. Dori has served as President and Treasurer of the Northern Indiana Spina Bifida Association. She has also participated in the Nappanee Leadership Academy.
Her and her husband, Abbot, have been married for 26 years and they have two children, Brittney and Treyton. She enjoys running and she completed her Scuba certification in 2013 and is now PADI certified. She also enjoys spending time with friends, family, and her 2 dogs, Tug and Bella.
MEET HANNAH, PATIENT CARE COORDINATOR & MARKETING
Hannah has worked at Nappanee Family Eyecare since January 2018. She helps at the front desk greeting and checking in patients as well as handling appointment scheduling and patient recare. Prior to patient care, Hannah worked in property management.
Hannah and her husband, Taylor were married in November 2017 and live in Nappanee. They have two cats and a Golden Retriever named Ollie, who they love with all of their heart! Outside of the office, Hannah loves working on home projects with her husband, spending time in the garden, going to farmers markets, and visiting Michigan every chance she can.
MEET MAFRA, PATIENT CARE COORDINATOR
Mafra has been in the optical industry since October 2014 and joined our office in 2017 along with Dr. Oglesbee. She helps at the front desk with greeting patients, checking them in for their appointments. She also assists with our patients checking out and any follow-up scheduling. When needed, Mafra also assists our patients with frame adjustments and the fitting of new glasses.
Mafra and her husband, Rene, have three daughters and four grandchildren. They live on a hobby farm near Goshen and enjoy raising sheep and a variety of other animals. She enjoys sewing, knitting, and gardening.
MEET JENNIFER, PATIENT CARE COORDINATOR
Jennifer has been a part of Nappanee Family Eyecare since August 2017. She has been a great asset to our patient care team and always welcomes our patients with a smile.
She has been married to her high school sweetheart, Keith, for 16 years. They have 3 children, a son Collin and twin daughters, Sydney and Camrynn. Her hobbies include road biking, spending time with family at the lake and shopping with friends.
MEET BRITTNEY, PATIENT CARE COORDINATOR
Brittney has worked at Nappanee Family Eyecare since February 2020 and has enjoyed being a part of our patient care team. She has quickly proven herself to be a leader in this vital area of the office.
Before joining our practice, she was part owner of Sis & Me Bakery with her sister and she was a Thermographer at Crossroads Healing Arts. She has been married to her husband, Blair, for 9 years and they have 2 kids; Bailey and Oliver. Brittney is active in her worship team and children’s ministries at Living Gospel Church in Nappanee. In her spare time she enjoys spending time with family and friends, cooking/baking, going shopping, attending broadway musicals or sporting events for her kids.
MEET KAITLYN, PATIENT CARE COORDINATOR ASSISTANT
Kaitlyn has been working at Nappanee Family Eyecare since June of 2020. She has recently joined the optical industry. Her role is to check patients in, assist our patient care team, and get as many tasks done throughout the day as possible.
She enjoys spending time with family and friends. She loves being goofy and adventurous with her best friend, Abigail. Being the only child, she enjoys fishing with her dad, shopping with her mom, but also getting out of the house! She graduated from Northwood High school in June of 2019.
MEET BRIDGETT, OPTOMETRIC TECHNICIAN, HEALTH INFORMATION ANALYST, & SPECIAL TESTING
Bridgett has worked at Nappanee Family Eyecare since January 2015. She works within all areas of Clinical Care- working as an examining Optometric Technician, Health Information Analyst and is also proficient in Special Testing that we utilize to aid in the diagnosis of ocular diseases such as glaucoma, macular degeneration, blepharitis, and dry eye syndrome. As an Optometric Technician, her main role is to gather patient information to better assist the doctor in the examination process.
Outside of the office, she loves spending time with her family, traveling across the country and attending Notre Dame football games.
MEET ERICA, OPTOMETRIC TECHNICIAN, HEALTH INFORMATION ANALYST, & SPECIAL TESTING
Erica has served in the optical field since March 2012 and joined our office in 2017 along with Dr. Oglesbee. She helps the doctors with gathering, validating and analyzing patient data. She also assists in dispensing new glasses and making adjustments with patient’s eyewear.
Erica and her husband, Jason, lives in Nappanee with their three daughters, Madison, Sydney, and Kennedy. She enjoys spending time with her family and working out in her free time.
MEET NIKALA, OPTOMETRIC TECHNICIAN
Nikala has only recently joined the optical industry. Her role is to ask questions and perform tests in order to gather information for the doctor’s use. She joined our staff in June 2018 right after graduating from NorthWood High School here in Nappanee. She enjoys watching movies, reading, and creating DIY projects.
MEET SHELBY, OPTOMETRIC TECHNICIAN & HEALTH INFORMATION ANALYST
Shelby joined Nappanee Family Eyecare February 2020. She works in the areas of pre-testing and scribing in which we gather, validate and analyze patient data.
She currently is a professor at Grace College, teaching biology. She completed her undergrad at Butler University and graduated with a masters in science from Purdue in 2019. Shelby and her husband, Spencer, have two labs, Diggle and Ace, whom they consider their children. In her spare time, she loves reading, spending time with friends and family as well as surrounding herself with plants, animals and all things outdoors.
MEET AMY, OPTOMETRIC TECHNICIAN & OPTICAL TECHNICIAN
Amy has worked in the optometry field since 2006 and she joined Nappanee Family Eyecare in 2020. She works as an examining technician, assisting the doctor in preliminary testing for the doctors along with special testing. She also has lots of experience in optical, specializing in fitting frames, adjustments and repairs.
She has been married to her husband, Charlie, since 1980 and they enjoy their home on West Lakes. Together they have four sons; Andy, Cory, Tony and Alex. They have daughter in laws; Ashley, Anna and Jamie. Charlie and Amy are the very proud grandparents of 12 children. They enjoy beach vacations, watching sporting events and spending time on the lake. They feel like any time they can spend with family is time well spent.
MEET RENEE, OPTICAL RETAIL COORDINATOR
Renee has been working in the optical industry since 1998 and was a welcome addition to our staff in 2012 as our Coordinator of Optical and Retail. She has experience in several different areas within our office but enjoys being an optician and managing our eyewear inventory best. She brings fun into the workplace while providing the highest level of knowledge and excellent service to our patients.
Renee and her husband, Bryan, live in Elkhart and have two sons, Jack and Ben. They are huge Chicago Cubs fans and love binge-watching Netflix.
MEET KRYSTAL, OPTICAL TECHNICIAN & LAB DIRECTOR
Krystal has been working in the optical industry for over 20 years. For the past five years, she has been employed as the director of our in-house ophthalmic lab. Within the lab, she oversees the production of lens edging to ensure the proper fit for every frame. In 2016, we added Krystal as an additional Optical Technician to assist in our growing optical business.
Krystal and her husband, Scott, reside in Goshen with their two children, Kalli and Kyle. She enjoys spending time with family, friends and their variety of animals. By the way, she makes the best cupcakes in the world!
MEET DEB, OPTICAL TECHNICIAN
Deb has served in the optical industry over 25 years. She has been employed at Nappanee Family Eyecare for over 18 years. She is a seasoned veteran in all areas of the office and gives exceptional service to all our patients. When Nappanee Family Eyecare was established in 1999, Deb was the only staff person with Dr. Minnich. She has seen many technological advances in eye care and has been a part of the business growth in every stage. After announcing her retirement, Dr. Minnich convinced her to only semi-retire because of her excellent service to our patients through the years.
She and her husband Ed enjoy spending time with their six grandchildren and being at most of their sporting events. They also like to spend time outdoors hiking and kayaking.
MEET RHONDA, OPTICAL TECHNICIAN
Rhonda has been working in the optical field since February 2006. Rhonda joined our office in 2017 and is busy with eyewear selections, dispenses and makes fitting adjustments with eyeglasses. She and her husband, Doug, live on a grain farm between Nappanee and Wakarusa.
They have two children, Kristen and Derek. She enjoys gardening, reading and is actively involved in ministries at the Yellow Creek Mennonite Church.
MEET MICHAELE, OPTICAL TECHNICIAN & SPECIAL TESTING
Michaele has been in the optical industry for 5 years, recently joining Nappanee Family Eyecare in June of 2018. She has experience in multiple areas but currently specializes in selecting eyewear for patients, repairing and dispensing glasses, and special testing.
She enjoys sitting on the beach enjoying a great book, walking, and spending time with her children.
MEET TAYLOR, OPTICAL ASSISTANT
Taylor joined Nappanee Family Eyecare the summer of 2020. She is beginning her freshman year at IUSB, majoring in Biological Science, with hopes of pursuing a career in optometry. Within the office, Taylor assists our optical team with checking in and verifying glasses along with edging lenses.
Taylor enjoys painting, drawing, and reading a good book. She enjoys spending time with family and friends as well.
MEET GAIL, INSURANCE & BILLING
Gail has been with Nappanee Family Eyecare since March of 2016. She works within our Patient Care Services and serves as our Medical Billing Coordinator. She continues to work part time at Beacon Medical Group in which she has severed in different roles since 1997 and specifically as a medical billing specialist for the past five years. She is grateful to be back working and serving in her hometown of Nappanee as well as being a part of the Nappanee Family Eyecare team.
Gail has been married to her husband, Danny, since 1979 and has three wonderful children who married 3 other wonderful children. The have 10 terrific grandchildren as well. Being grandma is Gail’s favorite role! She also enjoys baking goodies, camping, and being with friends in her free time.
MEET ROBIN, INSURANCE BILLING/ EOB RECONCILIATION, & ACCOUNTS RECEIVABLE
Robin has been in the optical field for 15 years. She joined our staff in the spring of 2018 posting insurance payments. She graduated from Indiana University with a BA in Economics and Psychology.
She and her husband, Christopher, live in Nappanee. They have two daughters, Kennedy and Paige. Robin has spent time volunteering on several fundraising committees for the community and schools. In her spare time, she enjoys traveling to see her daughters, reading, watching IU basketball, and spending time with family and friends.