Meet the experienced and friendly staff who help make Nappanee Family Eyecare the leading provider of vision care products and services in Nappanee.
MEET DORI, OPERATIONS MANAGER
Dori has worked in an optometric practice for over 25 years and she has been with Nappanee Family Eyecare since 2000. She has mastered all areas of our office and continues to serve our patients with excellence. She leads by example and has developed into an exceptional servant leader. She received her certification from the American Board of Opticians in 2007. Although much of her time is spent coordinating efforts between the other staff directors & training other staff, she can still fill in for any staff position for everyday operations in a moment’s notice. She also handles many of our IT challenges. Dori has served as President and Treasurer of the Northern Indiana Spina Bifida Association. She has also participated in the Nappanee Leadership Academy.
Her and her husband, Abbot, have been married for 24 years and they have two children, Brittney and Treyton. She enjoys running and she completed her Scuba certification in 2013 and is now PADI certified. She also enjoys spending time with friends, family, and her 2 dogs, Tug and Bella.
MEET SAM, PATIENT CARE COORDINATOR
Sam has been working in the area of receptionist for over 20 years and is thrilled to be a part of the Nappanee Family Eyecare team. She does an excellent job of managing the office’s patient schedule & the many incoming calls to our office. She also coordinates patient insurance benefits. She has become a leader in this vital area of the office.
She has been married to her husband, Rick, for 13 years. They have two married children with wonderful spouses. The latest addition to her family, Olivia, along with her older sister, Allison are her prized granddaughters and she enjoys them dearly! She is very family oriented and loves spending as much time with them as she can. She loves to vacation at Siesta Key Beach. In her spare time, she enjoys curling up with a good book.
MEET HANNAH, PATIENT CARE COORDINATOR & MARKETING
Hannah has worked at Nappanee Family Eyecare since January 2018. She helps at the front desk greeting and checking in patients as well as handling appointment scheduling and patient recare. Prior to patient care, Hannah worked in property management.
Hannah and her husband, Taylor were married in November 2017 and live in Nappanee. They have two cats and a Golden Retriever named Ollie, who they love with all of their heart! Outside of the office, Hannah loves working on home projects with her husband, spending time in the garden, going to farmers markets, and visiting Michigan every chance she can.
MEET MAFRA, RECEPTIONIST
Mafra has been in the optical industry since October 2014 and joined our office in 2017 along with Dr. Oglesbee. She helps at the front desk with greeting patients, checking them in for their appointments. She also assists with our patients checking out and any follow-up scheduling.
Mafra and her husband, Rene, have three daughters and three grandchildren. They live on a hobby farm near Goshen and enjoy raising sheep and a variety of other animals. She enjoys sewing, knitting, and gardening.
MEET JENNIFER, RECEPTIONIST
Jennifer has been a part of Nappanee Family Eyecare since August 2017.
She has been married to her high school sweetheart, Keith, for 15 years. They have 3 children, a son Collin and twin daughters, Sydney and Camrynn. Her hobbies include road biking, spending time with family at the lake and shopping with friends.
MEET ALLYSON, DIRECTOR OF CLINICAL CARE
Allyson has been in the optometric business for nine years and has been with Nappanee Family Eyecare since January 2013. She is our Director of Clinical Care as she has mastered all areas of Optometric Technician, Health Information Analyst, and Special Testing. Allyson is a very skilled exam technician and is well versed in our electronic health records, ultimately helping the doctors in providing the best care possible for each of our patients. Patients often remark to the doctors in regards to her outstanding proficiency during the exam process and she helps develop other staff in Clinical Care as well.
She enjoys traveling across the country with friends and family as well as reading a variety of books.
MEET BRIDGETT, OPTOMETRIC TECHNICIAN, HEALTH INFORMATION ANALYST, & SPECIAL TESTING
Bridgett has worked at Nappanee Family Eyecare since January 2015. She works within all areas of Clinical Care- working as an examining Optometric Technician, Health Information Analyst (Scribe) and is also proficient in Special Testing that we utilize to aid in the diagnosis of ocular diseases such as glaucoma, macular degeneration, blepharitis, and dry eye syndrome. As an Optometric Technician, her main role is to gather patient information to better assist the doctor in the examination process.
Outside of the office, she loves spending time with her family, traveling across the country and attending Notre Dame football games.
MEET ERICA, HEALTH INFORMATION ANALYST
Erica has served in the optical field since March 2012 and joined our office in 2017 along with Dr. Oglesbee. She helps the doctors with gathering, validating and analyzing patient data. She also assists in dispensing new glasses and making adjustments with patient’s eyewear.
Erica and her husband, Jason, lives in Nappanee with their three daughters, Madison, Sydney, and Kennedy. She attends Wakarusa Missionary Church and is involved in teaching Power Source. She enjoys spending time with her family and working out in her free time.
MEET NIKALA, OPTOMETRIC TECHNICIAN
Nikala has only recently joined the optical industry. Her role is to ask questions and perform tests in order to gather information for the doctor’s use. She joined our staff in June 2018 right after graduating from NorthWood High School here in Nappanee.
Nikala has been a part of Nappanee Missionary Church since 2006 and is currently assisting in teaching Sunday school for seventh graders. She enjoys watching movies, reading, and creating DIY projects.
MEET ELIZABETH, OPTOMETRIC TECHNICIAN & SCRIBE
Elizabeth joined Nappanee Family Eyecare in November 2018 as our exam technician and scribe. Elizabeth has worked within the optometry field since 2013. She graduated in May 2013 with a Medical Assisting Degree from Ross Medical Education Center. She brings with her a pleasant, bubbly personality and is always willing to be a help to the other staff.
Elizabeth has been married to her husband Brian since 2004 and has three children Kaysha, Adrian, and Cody. On her time off, she enjoys spending time with her family, hunting, fishing, and camping.
MEET RENEE, OPTICAL RETAIL COORDINATOR
Renee has been working in the optical industry for 18 years and was a welcomed addition to our staff in 2012. She is experienced in several different areas within an optometry office but enjoys the role of our Optician & Coordinator of Optical & Retail. Her favorite part is helping people with their eyewear selection because she says “it is like being someone’s personal stylist for something they will wear every day.” Renee brings fun into the workplace while providing the highest level of knowledge & excellent service to our patients. She is also responsible for optical inventory management.
Renee and her husband, Bryan, live in Elkhart and have two sons, Jack and Ben.
MEET KRYSTAL, OPTICAL TECHNICIAN & LAB DIRECTOR
Krystal has been working in the optical industry for over 20 years. For the past five years, she has been employed as the director of our in-house ophthalmic lab. Within the lab, she oversees the production of lens edging to ensure the proper fit for every frame. In 2016, we added Krystal as an additional Optical Technician to assist in our growing optical business.
Krystal and her husband, Scott, reside in Goshen with their two children, Kalli and Kyle. She enjoys spending time with family, friends and their variety of animals. By the way, she makes the best cupcakes in the world!
MEET DEB, OPTICAL TECHNICIAN
Deb has served in the optical industry over 25 years. She has been employed at Nappanee Family Eyecare for over 18 years. She is a seasoned veteran in all areas of the office and gives exceptional service to all our patients. When Nappanee Family Eyecare was established in 1999, Deb was the only staff person with Dr. Minnich. She has seen many technological advances in eye care and has been a part of the business growth in every stage. After announcing her retirement, Dr. Minnich convinced her to only semi-retire because of her excellent service to our patients through the years.
She and her husband Ed enjoy spending time with their six grandchildren and being at most of their sporting events. They also like to spend time outdoors hiking and kayaking.
MEET RHONDA, OPTICAL TECHNICIAN
Rhonda has been working in the optical field since February 2006. Rhonda joined our office in 2017 and is busy with eyewear selections, dispenses and makes fitting adjustments with eyeglasses. She graduated from Goshen College with a BA in Social Work. She and her husband, Doug, live on a farm between Nappanee and Wakarusa.
They have two children, Kristen and Derek. She enjoys gardening, reading and is actively involved in many ministries at the North Main Street Mennonite Church in Nappanee.
MEET MICHAELE, OPTICAL TECHNICIAN AND SPECIAL TESTING
Michaele has been in the optical industry for 5 years, recently joining Nappanee Family Eyecare in June of 2018. She has experience in multiple areas but currently specializes in selecting eyewear for patients, repairing and dispensing glasses, and special testing.
She enjoys sitting on the beach enjoying a great book, walking, and spending time with her children.
MEET CHAD, OPTICAL & SPECIAL TESTING ASSISTANT
Chad joined Nappanee Family Eyecare in August of 2015. He is currently a senior at IUSB, majoring in Biology, and has been accepted into the IU School of Optometry program starting in the fall of 2019. Within the office, Chad assists both opticians with dispenses and repairs as well as technicians with special testing.
Chad enjoys outdoor activities such as camping, fishing as well as spending time with family and his dog Jeter.
MEET GAIL, INSURANCE AND BILLING
Gail has been with Nappanee Family Eyecare since March of 2016. She works within our Patient Care Services and serves as our Medical Billing Coordinator. She had previously worked at Beacon Medical Group as a medical billing specialist for the past five years. She is grateful to be back living and working in her hometown of Nappanee as well as being a part of the Nappanee Family Eyecare team.
Gail has been married to her husband, Danny, for 39 years and has three wonderful children. In her free time, she loves spending time with her grandchildren, baking goodies and being… well, a grandma!
MEET ROBIN, INSURANCE BILLING AND EOB RECONCILIATION, & ACCOUNTS RECEIVABLE
Robin has been in the optical field for 14 years. She joined our staff in the spring of 2018 posting insurance payments. She graduated from Indiana University with a BA in Economics and Psychology.
She and her husband, Christopher, live in Nappanee. They have two daughters, Kennedy and Paige. Robin has spent time volunteering on several fundraising committees for the community and schools. In her spare time, she enjoys traveling to see her daughters, reading, watching IU basketball, and spending time with family and friends.